How Stonegarde handles personal information.

This Privacy Policy explains how Stonegarde collects, uses, stores, and protects personal information when you use Stonegarde websites, demo environments, pilot access, and RIGG.

Effective date: June 21, 2026

Personal information we collect

Account information such as name, email address, company, facility, and role

Demo, pilot, contact, and support inquiry information

Facility and workflow records entered into RIGG, including assets, work orders, downtime, parts, safety, quality, operations, and related notes

Authentication, access, role, permission, and facility-selection information

Technical information such as IP address, browser, device, logs, session data, and security events

Billing or payment-related information if paid services are enabled

How we use information

Provide, operate, secure, and improve RIGG

Create and manage demo, pilot, tenant, facility, and user access

Respond to inquiries, support requests, pilot requests, and account questions

Maintain product reliability, security, audit trails, and abuse prevention

Communicate service, administrative, product, billing, and pilot-related updates

Comply with legal, regulatory, security, and contractual obligations

Details

How privacy works inside RIGG.

Consent and account data

By submitting forms, creating an account, joining a facility, or using demo or pilot access, you provide information needed to deliver and secure the service. You may withdraw consent where legally available, but some information may be required to provide the service.

Facility content

Customers and users control the facility records they enter into RIGG. This can include operational records that identify people, assignments, notes, approvals, events, or work history.

Service providers

Stonegarde may use trusted service providers to host, secure, email, log, analyze, bill, or operate the service. These providers are used only for business and service-delivery purposes.

Security

Stonegarde uses reasonable technical, administrative, and organizational safeguards designed to protect personal information and account data. No internet service can guarantee absolute security.

Retention

Stonegarde keeps personal information only as long as reasonably needed for the purposes described in this policy, unless a longer period is required for legal, security, accounting, dispute, backup, or audit reasons.

Access and correction

You may request access to, correction of, or deletion of personal information where applicable. Some records may need to be retained for contractual, legal, security, or audit reasons.

Service providers and transfers

Depending on the feature used, personal information may be processed by providers located in Canada, the United States, or other jurisdictions where service providers operate. Information may be subject to the laws of those jurisdictions.

Hosting and deployment providers

Database, authentication, and storage providers

Email delivery and communication providers

Payment or billing providers if paid subscriptions are enabled

Analytics or logging providers used to maintain and improve the service

Questions about privacy?

Contact Stonegarde.

Use the contact page for privacy questions, account questions, or requests related to personal information.

Contact